About Mary Joyce Cruz
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Viewed 18
About me
Hi Ma’am/Sir,
With a formal background in Ecommerce, paired with proven success in Senior Operation support i am looking for a transition in your good company, to mold me as a good employee,
I believed my skills and background make me an excellent fit for the position, I am confident with my skills which developed me and experience from my previous position have prepared me to enter your good company.
Thank you so much,
Joycee
Experience
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2018 - Present
Philippines Seven Corporation
Operation Specialist
Answering Customer Issue and Concern
– Escalate to the proper team
– Trains new customer service representatives
– Daily refunding for Unserved orders
– Assisting Customer Service Level 1
– Attending meetings for CS Performance
– Train the 3000+ stores for Foodpanda Process
-Extracting reports need by the CS
– Updating our Trackers for monitoring purposes
-coordinating with stores for irregularities raised by the customer
– Fraud Analyst for FoodPanda transactions
– Replying Emails