About Mary Joyce Cruz

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About me

Hi Ma’am/Sir,

With a formal background in Ecommerce, paired with proven success in Senior Operation support i am looking for a transition in your good company, to mold me as a good employee,

I believed my skills and background make me an excellent fit for the position, I am confident with my skills which developed me and experience from my previous position have prepared me to enter your good company.

Thank you so much,


  • 2018 - Present
    Philippines Seven Corporation

    Operation Specialist

    Answering Customer Issue and Concern
    – Escalate to the proper team
    – Trains new customer service representatives
    – Daily refunding for Unserved orders
    – Assisting Customer Service Level 1
    – Attending meetings for CS Performance
    – Train the 3000+ stores for Foodpanda Process
    -Extracting reports need by the CS
    – Updating our Trackers for monitoring purposes
    -coordinating with stores for irregularities raised by the customer
    – Fraud Analyst for FoodPanda transactions
    – Replying Emails


Operation Analyst/Support and Customer Service



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