About Melissa Brazil

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About me

Hi, welcome to my profile!

I am Melissa Brazil 23, from the Philippines.

I have been a Customer Service Representative for more than 3 years. Which comes with multiple responsibilities and the ability to manage my time to perform well on every project. I recently enrolled in an Online Academy for Virtual Assistants to learn and develop my skills. With this, I had the opportunity to be knowledgeable on the following which I believe can be an asset to you:

 Customer Service

 Email Handling

 Data Entry

 MS Word

 Basic Graphic Design using Canva

 MS Excel

Experience

  • 2021 - Present
    ProbeGroup

    Indexing Coordinator

    Effectively managed merchant’s details file on the system. Having this job
    makes me keener on details and maximized my research skills as what it
    requires since we are dealing with the banks. It also helps me hone my
    conversational skills as I directly deal with the client, so any task,
    recommendation, and suggestions are directly communicated with them.

  • 2020 - 2020
    Acquire

    Commander Customer Assistance

    Effectively managed merchant’s details file on the system. Having this job
    makes me keener on details and maximized my research skills as what it
    requires since we are dealing with the banks. It also helps me hone my
    conversational skills as I directly deal with the client, so any task,
    recommendation, and suggestions are directly communicated with them.

  • 2019 - 2019
    Transcom

    Customer Service Representative

    Track customer’s package. Ensuring that the details on file are correctly input
    on a day-to-day basis as it’s essential for packages’ delivery. Coordinate with
    the customers if there are changes on their parcel, whether where or when
    they want it to be delivered or if they want it to be expedited

  • 2018 - 2019
    Philippine Vending Corporation

    Field Auditor

    Responsible for the inventory of the product on site. This requires attention to
    detail as I’m dealing with both physical products and money. Ensure that the
    products have not yet passed their expiration date and the sales match the
    number of products left on the shelf

Expertise

Customer Service

Languages

English
Intermediate

Skills

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