About Merl Erica Bautista

  • Viewed 33

About me

My name is Merl Erica Bautista, 25 years of age and a High School graduate. After I graduated High School, I decided not to enter college for the reason that I wanted to earn money on my own and to be independent. Fortunately, it really worked. Well, if you may check my resume, I have been in a different fields of work. I worked as a Sales Clerk in different malls, selling fashion jewelries for over a year. I actually started as a Sales Clerk when I was 13 years old as a part-timer. I took the part time position while I am going to school. After my experience with Sales, I have been into different Resto Bars as a cashier and cook, I really enjoyed a lot talking and serving with willingness to all the customers we had to ensure that the Resto Bar will get an excellent feedback regarding the experience that they had with us. I also worked at an Attys. Notarial Office as a staff, it is quite a challenging job since I need to make sure that all the documents are being done in a timely manner. I curiously entered a gasoline station to work as a Pump Attendant, then I was promoted as a cashier. The exciting part of my job in a gasoline station is that I handle money without any degree from college and this is one of the reason why I am confident to seek other opportunity with other field of work. Multi-tasking at its best because even though that I am already a cashier, I am also helping my workmates by pumping a gasoline to customers vehicle. Until I decided to apply as a Customer Care Representative and fortunately, I passed. I have an experience with local voice and international non-voice accounts, in addition, I have also experience with non-voice sales outbound account. When I was working as a local voice agent, there is a time that I was assigned to do outbound calling to inform customers regarding the system issue and when it will be fixed. Working in a BPO company is really enjoyable for me as I found myself developing my skills on how to interact efficiently with different persons as well as I prove that even the task is not assigned to me, I can definitely perform the role. I don’t have any experience as a Virtual Assistant but I can assure that I can provide quality service once I will learn and master everything with the process, because I know the capacity of how trainable I am.


  • 2020 - Present
    RMS Collect Phils. ▪ One Techno Place, Megaworld Business Park, Mandurriao, Philippines

    Customer Care Representative

    Inbound International Non-Voice Account where I assist the customer with their concerns and proactively provide the best resolution to resolve the issue.

  • 2019 - 2020
    Inspiro Relia Inc. ▪ 2nd and 3rd floors Iloilo Supermart Building, San Jose corners Avancena Sts., Molo, Iloilo City

    Customer Service Representative

    Voice Support Inbound Account which assists clients with their concerns in the platform.

  • 2018 - 2019
    Data Alliant Business Process Outsourcing ▪ #6 D.B Ledesma St. Jaro, Iloilo City

    Sales Marketing Agent

    Non-Voice Sales Support Outbound Account which sells and assisting clients throughout the process.

  • 2017 - 2018
    Rephil Gasoline Station Inc. ▪ Rosario, Batangas Branch

    Cashier/Pump Attendant

    *As a Cashier, I am securing the sales report of the station and the inquiries of the customers/clients.

    *As a Pump Attendant, I am securing that the customers are satisfied with our quality service.

  • 2017 - 2017
    Zodiac Bar and Resto ▪ Paseo de Arcangheles, Mandurriao, Iloilo City

    Serv ice Crew/ Cashier

    Secures the quality service of the resto bar, making sure that the customers are satisfied and having a good time staying, eating and drinking at our place.

  • 2016 - 2017
    Atty. Richard F. Jeruta Notarial Office ▪ Corners Ortiz-Muelle Loney Sts., Iloilo City

    Notarial Staff

    Assists clients to get their important documents notarized.

  • 2015 - 2015
    Cool CHILL OUT Café Bar & Resto ▪ #36 Javellana Ext. Commission Civil, Jaro, Iloilo City

    Cook/Service Crew

    Secures the cleanliness of the kitchen and the foods, and also the taste of the foods that we serve.

  • 2015 - 2015
    Iloilo Tinagan School of Martial Arts Inc. ▪ Corners Rizal-Ortiz Sts., City Proper, Iloilo City

    Front Desk Assistant

    Assists the inquiries of the clients, enrolling students for their choice of martial art activity and also receives complains of existing students/clients.

  • 2013 - 2014
    Rox Jewelries ▪ Gaisano Capital Iloilo/Robinsons’ Place Iloilo/The Atrium Mall, Iloilo

    Sales Clerk

    Searching for a perspective customer, allow them to choose the product, explains the quality of the product, and a basic sales marketing idea (convincing strategy) to make the customer buy the item.



Leave Your Review

  • Overall Rating 0