About Michaelangelo Subang

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About me

I have extensive Customer Service experience and a record of excellent written and oral communication. I have software skills that I’m very comfortable using computers and I am confident in my ability to learn any new programs quickly.

I am skilled at communicating effectively with diverse people across various platforms. In my position as a Customer Service Specialist at Sears Delivery Customer Care and Citibank Cards, I greeted dozens of customers over the phone. I also excel at driving the staff members to exceed goals and encouraging the team to work together for the benefit of the organization. I received recognition from the operations manager for my friendly demeanor, patience, and ability to communicate professionally.

I have worked from home for more than a year and have virtually assisted a variety of clients. I have worked for individual clients. My home office is fully equipped with the standard office equipment needed to execute administrative assignments. Working independently and taking initiative when necessary are traits that I have sharpened as a Virtual Assistant. I am confident I would be a great addition to your team.

I have also worked for individual clients that needed specific assignments executed on a regular basis, needed only one assignment completed, or had a variety of work available at various times. Time management and organization skills have allowed me to take on several clients and meet time-sensitive deadlines with high-quality work. Effectively communicating has allowed me to always be up to date with my client’s needs and expectations. I also have a decade of experience in customer service within the physical fields.


  • 2021 - Present
    Rocket Station

    Virtual Assistant

    • Inbound Calling – CallTools
    o Received phone calls and updated lead status through Investment Dominator
    • Admin Tasks – Investment Dominator, Land Profit Generator
    o Sourced list from counties
    o Prepared lead list – convert to .CSV file and separate the land from family houses
    o Prepared offer letter
    o Prepared mailing list
    o Negotiated if seller counters
    o Assisted in preparing contract
    o Property marketing through Zillow, Craigslist, and Facebook
    o Researched property for interested sellers
    o Assisted in marketing the property through Zillow, Craigslist, and Facebook
    o Created Social Media Ad using Photoshop
    o Managed Facebook page
    o Generated daily SOD and EOD Reports

  • 2017 - 2020

    Customer Service Specialist

    • Improved understanding of financial statements, which helped in assessing risk
    • Made decisions and recommendations about extending lines of credit
    • Reviewed customer files on a regular basis to make sure receivables were in sound condition
    • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment
    • Complied with internal controls and government regulations
    • Minimized accounts receivable collections and reconciled customer billings and statements

  • 2011 - 2017

    Customer Service Representative / Subject Matter Expert

    • Coordinated consistent on-time deliveries of damage-free goods
    • Worked with vendors to schedule daily pickups and weekly deliveries
    • Fostered positive working relationships with customers by responding to questions and concerns
    • Communicated customer complaints, requests, and feedback to company management for a swift resolution
    • Contacted customers prior to delivery to confirm and coordinate delivery times
    • Established long-term customer relationships through prompt and courteous service



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