About Michelle Arroz
Hey there, thank you for checking my profile. It will be a great pleasure if you give me a chance to work on your project. I’m one of the top-rated in the customer service industry. I have been in the contact center industry for more than 8 years. And more than a year now in the freelancing world currently working as a credit repair specialist. I’ve worked as a Sales and Technical Support Representative for 3 years supporting internet, phone, and cable services. I’ve dealt with queries about bills, taking payments, and resolving payment disputes, complaints, and refund requests. I have assisted customers in placing orders, upgrading services, and activating/canceling accounts, and I am well-versed in educating customers about deals and promotions related to their needs. I’ve also worked as a Customer Service Representative for 5 years in one of the biggest telecommunication accounts in the US. During that time, I excelled at handling irate and difficult customers. I was a consistent performer, then later became an AGENT OF THE YEAR on our site. I am flexible and can quickly adapt to new work environments. I can work under pressure with minimal supervision and I have a positive attitude towards work. Here are some of my skills have given below: 1. Critical thinking and Problem-solving skills 2. Above average communication and writing skills 3. Persuasion skills 4. Ability to recognize emotions in others, and to understand other people’s perspectives on a situation 5. Working with immense pressure 6. Data entry and online research 7. Microsoft (Outtlook, Excel, PowerPoint, and Word) 8. Google ( Spreadsheet, Gmail and google docs) 9. Knowledge of (CRM/Project management tools) Zendesk, Click Up, Go High Level, Pipedrive, Dispute Suites and Zipwip 10. Credit Repair Analyst 11. Superb Customer Service Skills ( Calls, chat, SMS, emails, DMS) 12. Appointment Setting and Calendar Management Accomplishments and Awards: 1. Consecutive “Top Seller” in Comcast/Xfinity. 2. 3 years consecutive Agent Of The Month then became “Agent Of The Year 2020 in one of the biggest telecommunication companies in the US known as Metro By T-Mobile. 3. Top Referrals Based on these experiences in the contact center industry, I have learned that the secret to success is to love what you do and everything will follow. Nothing is impossible with passion, discipline, and determination. My goal is to establish a stable career in the freelancing industry, consistently deliver my tasks on time, exceed my client’s expectations and develop good working relationships with my clients and coworkers. I am looking forward to working with you and helping your business become a success.
2012 - 2013
Answering calls, assisting customers on their queries.