About Mikki Villanueva
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Viewed 63
About me
I have 6 years working experience in
customer service, mostly handling phone
calls and emails/chats. I ‘am used
handling critical concerns and irate
customers regarding the issues they
have. I ‘am used in dealing with the
reports and management task directly to
the clients.
Experience
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2020 - 2022
JBL / Harman Kardon
Technical Support Agent
Technical Support Agent
Handling phone, email and chats
Handling the schedules of the repairs of
the unit. Creating work order, checking the
availability of the units
Dealing with the troubleshooting of the
home audios -
2017 - 2020
Centene Health Plan
Provider Services Assoiciate
Provider Services Assoiciate
Dealing with the appointments, schedules,
surgeries of the patients.
Checking the claims of the nurses and
doing the coordination with the patient to
the hospital -
2016 - 2017
Telstra
Billing Assoiciate
Billing Assoiciate
Managing the bills of the customers.
Explaining the charges. Mostly handling
disputes and irate customers -
2015 - 2016
Wellcare Health Plan
Health Care Specialist
Handling the precription, refills and the
copays of the patients
Assisting patients in all of the health
related inquiries