About Neil Jasper Agullana

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About me

I am a flexible and experienced customer service with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.


  • 2016 - 2018
    TELUS International

    Customer Service Representative

    We are the first point of contact for any customer who has a question or an issue with a product or service the company sells. We are responsible for answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. We identify and assess customers’ needs to achieve satisfaction and take the extra mile to engage customers.

  • 2018 - 2021
    Golden Arches Development Corporation (Mcdonald's Philippines)

    Assistant Manager (Restaurant)

    We are responsible for making sure restaurant runs smoothly. We hire and train staff following company policies. In addition, Restaurant Managers speak with customers about any concerns or problems, while also creating work schedules.

    Our responsibilities includes:
    – Coordinating daily restaurant management operations.
    – Delivering superior food and beverage service and maximizing customer satisfaction.
    – Organize and supervise shifts.
    – Control operational costs and identify measures to cut waste.
    – Create detailed reports on weekly, monthly and annual revenues and expenses


Administrative Assistance
Customer Service
Inventory Management
Data Entry
Maintaining Brand Standard




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