I started my career as a Collection specialist with Ace global contact center 12years ago. Where I handled chase mortgage collection, we are also the once who is in charged to provide work out for delinquent accounts, Discus the Home modification program and also some underwriter jobs when we dialed all of our leads.  Our main system was iCare, it is like CRM wherein we stored all customer information’s and documentations

After 1 year, I moved to Valor global as Sprint Customer service representative where I handled inbound customer service, assisting them in troubleshooting their devices, doing some upselling and always making sure to provide a good customer experience.

In that role, a significant accomplishment that I’m proud of was passing my scorecard every month and always getting commendations from my customer because of the service that I provided, and always being the top agent every month.

After three years, I got promoted to a team leader, where I handled and managed 12 people as my team, teaching them how to be good customer service representatives and reminding them to do the right thing all the time. I’m also the one who is in charge to do the monthly business reporting, sending an email communication to managers and other business partners, organizing a virtual meeting, and doing workforce time management for daily headcount.

After 7years, I decided to move to wells Fargo as Account resolution specialist level two, where I handled outbound collection.

In that role, my major accomplishment that I’m proud of was when I created a MsExcell project that helps all the team members to save their time making account notation and able to go to the next call right away to increase the business productivity.

Working remotely as a former bank employee has increased my ability to work without supervision and developed a high level of integrity in everything I do.