Business Development Representative | Executive Assistant

• Support the CEO’s administrative needs
• Conduct lead generation
• Manage incoming and outgoing emails
• Handle cold emails to qualify potential customers
• Provide basic graphic design
• Create playbooks for different processes
• Manage the company’s CRM and social media accounts
• Monitor administrative/marketing projects using management tools

Executive Assistant to the CEO

 Website management
 Phone calls
 Email management
 Calendar management
 Marketing
 Document creation
 CRM setup/admin
 Data entry

Training & Quality Assurance Analyst

• Audited call transactions between the agent and the customer daily
• Spotchecked Level 1 agents’ adherence to guidelines, processes, protocols, and compliance when assisting customers using phone, chat, and email channels
• Conducted QA coaching sessions for newbies and tenured agents
• Conducted calibration sessions with the operations and training team
• Generated daily, weekly, and/or monthly Quality Reports
• Developed, implemented, and sustained quality-related training on topics meant to assure adherence to processes and product knowledge and assure improvement

Real Estate Cold Caller | CSR | General VA

• Followed a script-driven call flow and handle questions and objections when calling cold and warm leads
• Answered inbound calls from tenants/residents and resolved property concerns and complaints
• Managed the executive’s email inbox
• Completed property research and Comparative Market
• Analysis (comparables)
• Managed social media, email, blog, cold mails, drip campaigns, property listings, and marketing contents
• Created basic graphic designs using Canva

Phone Support Representative

• Provided technical support to customers over the phone about technical-related issues they are having with Belkin-Linksys home network device products
• Troubleshoot home network connectivity concerns
• Upsold products and services to the customers
• Processed orders for products/services offered

General Virtual Assistant

Assisted clients from Elance and oDesk (now Upwork) with a variety of administrative and customer service related tasks, which include, but are not limited to:

• General Transcription
• Phone and Chat Support
• Lead Prospecting
• Email Management
• Online Research
• Social Media Management
• Content Writing
• Calendar Management
• Travel Planning

Business Transcriber - Quality Assurance Specialist

• Delegated transcription workloads to team members
• Conducted first level proofreading on transcripts transcribed by Level 1 transcribers
• Generated productivity reports at the end of the day