About Nino Ronelle Renon

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About me

Experienced Customer Service Representative/Technical support


  • 2021 - 2022
    Wells Fargo

    Phone Banker

    Customer Success Specialist
    Personal Checking, Savings, and Debit Card
    Technical Support for Online Banking

  • 2017 - 2021
    Sykes Asia Inc

    Technical Support Representative / SME / RTA Intern / Product Trainer

    Technical Support – September 2017 – July 2018
    Intern Real Time Analyst (Workforce Management) – July 2018 – August 2018
    Intern Mentor/SME/Team Leader (POC)- September 2018 – February 2019
    Product Trainer – March 2019 – up to Present
    The main role is to train new hires, provide and equip them with the
    customer service, product knowledge, and technical knowledge they
    need on their nesting, and live on the production.
    UpSkill Training / Cross Skilling tenured agents to other LOBs that we
    support within the company.

  • 2013 - 2015
    Sykes Asia Inc

    Technical Support Representative

    Handled ISP (Centurylink) as Technical Support
    Help customers with their internet-related issues.
    Troubleshooting with their modem/router or device connected on their
    Schedule Technician visit if the issue is within ISP’s line.

  • 2011 - 2013
    Stream Global Services

    Chat Sales Specialist

    Handling 3 chat concurrency at a time.
    Guide and make them purchase Internet / TV / Mobile service online.
    Provide them the information needed and walk through customers through
    their journey ordering online.


Customer Service
Technical Support



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