About Nino Ronelle Renon
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Viewed 14
About me
Experienced Customer Service Representative/Technical support
Experience
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2021 - 2022
Wells Fargo
Phone Banker
Customer Success Specialist
Personal Checking, Savings, and Debit Card
Technical Support for Online Banking -
2017 - 2021
Sykes Asia Inc
Technical Support Representative / SME / RTA Intern / Product Trainer
Technical Support – September 2017 – July 2018
Intern Real Time Analyst (Workforce Management) – July 2018 – August 2018
Intern Mentor/SME/Team Leader (POC)- September 2018 – February 2019
Product Trainer – March 2019 – up to Present
The main role is to train new hires, provide and equip them with the
customer service, product knowledge, and technical knowledge they
need on their nesting, and live on the production.
UpSkill Training / Cross Skilling tenured agents to other LOBs that we
support within the company. -
2013 - 2015
Sykes Asia Inc
Technical Support Representative
Handled ISP (Centurylink) as Technical Support
Help customers with their internet-related issues.
Troubleshooting with their modem/router or device connected on their
internet
Schedule Technician visit if the issue is within ISP’s line. -
2011 - 2013
Stream Global Services
Chat Sales Specialist
Handling 3 chat concurrency at a time.
Guide and make them purchase Internet / TV / Mobile service online.
Provide them the information needed and walk through customers through
their journey ordering online.