About Olivia Patricia Paderanga
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Viewed 13
About me
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experience
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2023 - 2023
Mapforce
Acquisition Executive
identifying, pursuing, and securing new business opportunities and customers for a company. This role is typically found in sales and business development departments and plays a crucial part in the growth and expansion of the company’s customer base. The primary focus of an Acquisition Executive is to attract and convert potential clients or customers into paying customers.
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2021 - 2021
Nouveau Resort
HR Specialist
Reviewed time records for 100 employees to verify accuracy of information.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Managed payroll data entry and processing for 100 employees to comply with predetermined company guidelines.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
Maintained strict confidentiality of all payroll information and records.
Updated employee files with new details such as changes in address or salary levels.
Tracked employee vacation, sick and personal time.
Assisted with recruitment and onboarding of new employees. -
2021 - 2023
Teleperformance
Customer Service Expert
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered product and service questions, suggesting other offerings to attract potential customers.
Cultivated customer loyalty, promoted repeat business, and improved sales.
Provided information regarding charge accounts and loyalty programs.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Answered constant flow of customer calls with minimal wait times.
Met customer call guidelines for service levels, handle time and productivity.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Maintained up-to-date knowledge of product and service changes.
Promoted available products and services to customers during service, account management, and order calls.
Sought ways to improve processes and services provided.
Trained staff on operating procedures and company services.
Trained new personnel regarding company operations, policies and services.
Trained new hires with knowledge they need when taking in calls