About Pamela Mandanas
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Viewed 12
About me
5 years of experience in the field of Manufacturing (Automotive and Electronics), Quality Assurance, Engineering, Multiple Project Administration, ISO/IATF Product and Process Auditing, Claim Investigation, Team Leadership, KPI Analysis, Change Management and Customer Relations in 4 continents (Asia Pacific, Europe, North America and South America).
Experience
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2022 - 2023
DENSO Philippines
Senior Customer QA Engineer
● Managed 5+ junior engineers in customer communication and process investigation related to quality concerns; reduced quality issues by 77%
● Other responsibilities as QA Engineer -
2019 - 2022
DENSO Philippines
Customer QA Engineer
● Collaborated with customers in 9 countries worldwide and achieved 100% compliance with Supplier Quality Assurance Manual and yearly target
● Ensured smooth change transition of new and mass products and processes through Early-Stage Control with on-time requirements closure for 12 new products and changepoints per year
● Investigation and report creation of 12 Customer Claims and 48 In-Process Claims (Why Why Analysis, FTA, Process Mapping, 5M1E, 8D Problem Solving, PDCA, CAPA) with 100% on-time completion
● Handled multiple projects like Quality Improvement Plan (QIP) and Customer Claim Reduction Activities (Furikaeri) to achieve KPI Target; 59% ppm defect reduction
● Head quality meetings and claims resolution with internal and overseas management; eliminated $13K external expense from customer claims
● Supported Process Reliability Rank-Up Activities through Genba; 50% decreased of D rank
● Arranged Product Audit and Product Layout to 24 models per year
● Conducted Internal Quality Audit, Manufacturing Process Audit, QA Patrol and FM Patrol to 7 processes of different products with 100% closure of audit findings
● Established Trainings for 30+ QA Engineers and 200+ Production Associates; 9 Trainings conducted in total
● Cross Trained within the Department for Risk Management; handled 5 Products in total
● Prepared and revised Inspection Standards based on Engineering Drawing and Customer Criteria; 12 FIS created per year
● Lead multiple Cross Functional Teams involving 10 departments to achieve success of new products, projects and processes; 100% on-time closure of customer requirements -
2018 - 2019
Samsung Electro-Mechanics Philippines
Process Technical Engineer
● Evaluated issues relating to the product (Yield, RTY, LRR, CpK); achieved 90% Yield
● Reviewed technical aspects and root cause of defects to prevent recurrence (Why Why Analysis, Process Mapping, 5M1E Characterization, DOE); 100% corrective and preventive actions created
● Organized technical verification of change point in Taping Process (MCCB, ECCB, PCCB);
100% on-time reporting, approval and implementation of 1 Material Change, 15 Equipment Change and 2 Process Change.
● Improved 5 Procedures for each product based on actual method used in process