About Raymon Booc
Throughout my career, I have gained a strong foundation in multiple jobs such as customer service and leadership skills, including my proficiency in Microsoft tools such as Microsoft Excel, Word, and Powerpoint. Also, I received some certifications and recognitions while working in the Business Processing Outsourcing Industry for more than 5 years.
I have proven to the company that I’ve been with resulting in the growth of the company. In my previous position, I was able to help customers with their concerns and provide contact resolutions whether it came from chat, calls, or e-mails.
I am confident that my experience, skills, and desire to learn and grow professionally would make me a valuable asset to your company. I am excited to work with a team of professionals and to continue to improve my skills and knowledge.
2023 - 2023
Promoted as a team manager under the same account. One of the main things i am doing is managing my content moderators and making sure that the team is align with the current updates and goals. I also make sure that we have an open communication in terms of discussing concerns and successes inside the team. I am proud that with the work I have, i am able to develop and see growth with my team and I am proud to see my moderators grow and now some of them have a position in our company.
2020 - 2022
as a content moderator with their Tiktok Account. I was assigned to make sure all user generated content does not violate the platform guidelines making it free from any illegal or illicit activities.
2017 - 2018
Sykes Asia Inc.
Receiving calls, chats and email from our customers all over Australia. Helping our customers regarding their food orders and calling our restaurant partners regarding the complaint of each of our customers. Doing some technical jobs as well regarding the machine that our restaurant partners are using. Helping our restaurant partners if they do have issues with their own devices and helping as well some of the restaurant owners who wishes to be part of our platform.
2017 - 2017
Assisting customer that has concerns under Telecommunications account. Providing one call resolution to our customers and providing the best customer service that we can provide.
2016 - 2016
Assisting customers regarding their concerns and helping them resolve their issues. We provide one-call resolution to each customer that contacts us and ensure the best quality of customer service we can provide them.