About Reina Pasahol

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About me

Here before you is an aspiring Virtual Assistant with 10 years experience in the Business Process Outsource industry ranging from:

*Customer Service

*Financial Auditing

*Hotel, Travel and Tours Reservation

*Photo Editing

Aside from my work experience, I also hold a degree in Political Science and 2years in School of Law.

Experience

  • 2015 - 2017
    Silicone Dot Limited | Philippines

    Travel Executive

    • Process travel documents for guests
    • Provides assistance to guest with regards to their tours and activities.
    • Process ticket reservations and tour arrangements.
    • Answers call and e-mail inquiries with regards to their travel needs.
    • Coordinates with hotels and tour providers to facilitate a memorable vacation for our guests.

  • 2014 - 2015
    Teleperformance TP | Philippines

    Customer Service Representative

    • Provides assistance to customers who are inquiring about their Telstra account.
    • Handles billing inquiries and account specific requests.
    • Provide basic technical assistance to customers with regards to their mobile and DSL services.

  • 2013 - 2014
    Gotiangco Law Office

    Legal Assistant/Paralegal

    • Prepare legal documents necessary for filing
    • Assist clients in preparing statements and other documents for litigation
    • Assist Atty. Gotiangco in preparing documents for litigation
    • Submit papers for filing in courts.

  • 2012 - 2014
    IBEX Global Solutions (Philippines) Inc.

    Outbound Survey Telemarketing

    • Contacts customers and conduct short survey regarding their health care provider
    • Provides recommendation on customers health care provider
    • Transfer qualified customers to our licensed Medicare Specialist in the United States.

  • 2010 - 2012
    Advanced Health Media

    Logistics Planner

    • Audit financial records for a particular meeting.
    • Make sure that expenses are within budget.
    • Coordinate with venues regarding charge disputes and discrepancies.
    • Assure that all needed documents are received and uploaded.

  • 2010 - 2010
    Freelancer (oDesk)

    Freelancer

    • Photo editor for Falcon Vintage
    • Worked as telemarketer for Trump Company
    • Data entry professional for Acad Way
    • Telemarketer and appointment setter for Advance Business Solutions

  • 2009 - 2010
    Stream Global Services Philippines

    Support Professional

    • Assist customers by answering their inquiries
    • Handles account creation and receiver activation
    • Answers billing questions and other billing concerns
    • Provide basic troubleshooting for technical concerns
    • Up-sell radios and programming package upgrade

  • 2008 - 2009
    SYKES ASIA PHILIPPINES

    Inbound Sales Representative

    • Assist customers with hotel reservations globally through Expedia – Hotels.com
    • Handles customer inquiry about specific hotel
    • Provide recommendations for customers who are looking for great deals for vacation and business trips.

  • 2006 - 2007
    Convergys Services Philippines

    Customer Care Representative

    • Handles customer inquires
    • Provides troubleshooting assistance
    • Manage account set up for customers

  • 2005 - 2006
    House of Representatives (Philippine Congress) - Government

    Assistant to the Legislative Staff

    • Handles research for the legislative staff
    • Attends Committee Hearings
    • Provide minutes and summary of the Committee Hearings
    • Observes the Impeachment proceedings

Languages

Filipino
Proficient
English
Proficient

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