About Rejie Esgana
I have been a tenure Customer Sales/Technical representative with 5 years of experience, awarded with Travel champion in Expedia for accumulating the most sales, and received 3 different categories of awards under Sprint(telco company) for consistently resolving customer issues, going above and beyond, and by having perfect attendance.
I am amenable to any task that can improve the quality of my work. I have experience working as a Virtual Assistant particularly in social media responding to queries and posting updates. And I am able to utilize critical thinking as for me this is a fundamental soft skill I need in order to provide solution.
2019 - 2022
ePerformax Contact Centers & BPO JY Square Lahug Cebu
Technical Support Specialist
(Telco. Company) Helped clients/customers understand
their bill, and provide options to help them get the
most economical option to save money without losing
what’s included in their plan.
Technical assistance, Retention to keep business with
the company, Discuss promotion for new devices.
2017 - 2019
Teleperformance Cebu IT Park Lahug.
Made room reservations for diverse types of
accommodation e.g. Hotel, Condo, Apartment, and
other rental places.
Made sure to provide accommodation that fits
clients/guests’ needs based on their request/budget.