About Roanne Flores

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About me

Customer Care Expert with 7 years of BPO experience.


  • 2014 - 2018
    Transcom Worldwide Inc. Philippines

    Customer Care Representative

    Customer Care Representative for a voice logistics company in the US.

  • 2018 - 2020
    Transcom Worldwide Inc. Philippines

    Back-up Product Specifics Trainer

    Back-up trainer for a logistics company campaign facilitated the training of newly hired employees and equipped them with the basic knowledge needed to assist customers.

  • 2020 - 2021
    Transcom Worldwide Inc. Philippines

    Full-Time Product Specifics Trainer

    Coordinated with clients regarding training needs; presented training material to stakeholders; demonstrating training to fellow trainers so they can facilitate the training on their own.

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