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About Robert Carbonel

  • Viewed 3

Experience

  • 2019 - 2022
    Transcosmos Asia Philippines

    Email Associate

    I worked as an email associate for an online shopping account for 2 years and 5 months. I am answering customer’s inquiries and questions via email. also doing basic troubleshooting with their online accounts. Also, I make outbound calls to the customers whenever they are requesting for their registered mobile number to be changed, for verification of their information.

  • 2022 - 2023
    Alorica Inc, Philippines

    Technical Service Representative

    I work as a customer service representative handling a Telecommunications account and it is an international account. I am taking inbound calls, answering the customer’s concern and questions, regarding their rate plans, account, explaining their bills, and basic troubleshooting. After 6 months, I attended a training for promotion to handle Technical issues where I performed advance troubleshooting with my customer and it was with a work from home setup.

Languages

English
Intermediate

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