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About Roigen Lopez

  • Viewed 18

About me

Experienced BPO Team Leader managing Technical and Customer Service teams, overseeing 14 members, analyzing performance, providing coaching, generating reports, and maintaining client relationships. Positive, pressure-resilient leader.

Experience

  • 2022 - 2023
    AFNI Inc

    Business Support

    Assisting Verizon business clients in handling their billings, orders, managing their lines, and technical concerns

  • 2016 - 2022
    Alorica

    Supervisor/Team Leader

    I collaborated closely with the Manager to handle a team and ensure their growth through coaching and training. I also made sure that they met the goals required by the client.

  • 2015 - 2016
    Convergys

    Web Support/Billing Support

    Assisting customers with their Billing Inquiries and charges disputes and processing payments Assisting customers with their online Account recovery, reset password and updating online information

  • 2014 - 2015
    Concentrix

    Amazon Retail Support

    Assisting customers with their order status, providing refunds, replacement, and communicating with third-party sellers Helping customers with basic web issues (Resetting Password and Placing orders)

Expertise

Customer Service
Technical Support
Web Support
Team Management

Languages

English
Proficient
Filipino
Proficient

Skills

Data Entry, Excel, Spreadsheet, MS Word, Online Reserch, Product Listing, Product Research, Emailing Effective leadership and coaching skills Strong written and verbal communication skills Strong Proje Have excellent verbal and written communication skills in English. Tech Savy. Previous experience in Wordpress, Canva, Hootsuite, Buffer, Click Funnel Google Adwords, Google Analytics Basecamp, Dropbox

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