About Shanie Escoton
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Viewed 37
About me
I am experienced customer service representative both handling chat, email and calls. I am seeking opportunities to join a company that can help me in enhancing my skill, strengthening my knowledge and realizing my potential and I am willing to explore a wide variety of opportunities that can help me gain perspective.
Experience
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2023 - 2023
CALLBOX SALES AND MARKETING
DATA RESEARCHER/ NON-VOICE
Searching basic information of a potential client such as their active email address, phone number and business. Using LinkedIn and Google.
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2020 - 2023
ALORICA TELESERVICE
HYBRID CSR / NON-VOICE CSR
Non-voice data-entry and writing type of customer service or back-end support through chat and email in a BPO setting.
Maintain company’s KPI’s by following data program techniques and procedures.
Coordinate online with customers, either collection or offering them through a web-based chat program or via e-mail. -
2018 - 2020
CNM BPO SOLUTIONS
ORDER PLACER AGENT
Placing orders through phone call. Repeat customers order for accuracy and making sure that the merchant got the order correctly. Assist customers with menu selection and answer all questions in a respectful and patient manner.