About Sharmane Mariano
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Viewed 11
About me
Hello,
I am a dedicated and motivated individual with a passion for Travel Planning, Data Entry and Customer Service. With a background in Customer Service and Tourism, I am excited about the opportunity to join your team.
Throughout my academic journey at Holy Angel University, I honed my skills in customer service, communication, problem-solving and I am eager to apply these skills in a real-world setting. My experience as an Operations/Reservations Executive allowed me to develop a keen eye for detail and a strong ability to communicate with different nationalities and give them a satisfaction when it comes to their travel.
Experience
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2018 - Present
Ultimate Experience Tourism LLC.
Operations/Reservations Executive
•Handling Inbound and Outbound Calls
•Handling employees schedule and logs
•Making reservation of tours like (Desert safari,
Burj khalifa, Burj Al Arab, Dhow cruise creek or
marina, yacht bookings , Limousines)
• Giving Tour Quotation to the guests who wants
to arrive in Dubai
• Maintain and develop good relationship with
customers through personal contact or meetings
or via telephone etc.
• Coordinating with the guest for the pickup
timings and answering their queries
• Reconfirming all the tours and excursions for the
next day
• Promoting the tours online by making pages in
Facebook, Linkedin, Twitter
• Uploading the tours and transfers in Online
Travel Agency such as Klook, Tripadvisor (Viator),
Expedia -
2017 - 2018
RED APPLE MIDDLE EAST TOURISM LLC.
ARCHIVE CLERK/OPERATIONS EXECUTIVE
• Making reservation of tours like (Desert safari,
Burj khalifa, Burj Al Arab, Dhow cruise creek or
marina, yacht bookings , Limousines)
• Describing the day wise schedule to the Guest
after arriving to Hotel about their excursions
• Arranging tours & making itineraries for Groups &
Fit according to their Excursions list
• Distributing and Assigning work for the drivers
and Tour guides regarding their work & schedule 1
day prior the arrival
• Handling, updating and maintaining the tickets
stock for excursions.
• File and handling employee’s documents -
2016 - 2017
STARBUCKS
BARISTA
• Consistently adhered to quality expectations
and standards
• Effectively communicated with the staff and
customers
• Enthusiastically welcome the guests into the
Cafe.
• Delivered exceptional service
• Skillfully anticipated guests’ needs
• Took initiative to find extra tasks when
scheduled duties were complete.
• Responsible for the cleanliness of the store. -
2014 - 2015
IQOR
CUSTOMER SERVICE REPRESENTATIVE
• Answer calls and respond to emails
• Handle customer inquiries both telephonically
and by email
• Manage and resolve customer complaints
• Update existing customer information
• Process payments and applications
• Identify and escalate priority issues