About Shyrelina Jose
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Viewed 2
About me
| Seasoned individual with more than 24 years working as Operations Manager in the field on Sales, Customer Service combining BPO and Insurance industry. Highly communicative and experienced in filed planning and processes for execution. Strengths in strategic planning, efficiency and team building |
Experience
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2023 - 2023
Alorica
Senior Operations Manager
• T-Mobile Magenta Telesales and Consumer Corporate Discount LOB, overseeing 400-300 combined Headcount
• Sprint- T-Mobile Telesales Site Lead that is responsible for an average of 500 FTE of agents up to over 1000 HC including Support Leaders
• Manages 5–9 in total Operations Managers combined 2 Telesales Accounts for T-Mobile and Sprint with 2 LOB’s Inbound and Outbound
• Key role in client interaction and communications needed and updates on a day-to-day basis
• Responsible in accounts Sprint- T-Mobile Yearly Budget forecasting and processing of month end invoice to be sent to the clients for approval
• Responsible for any budget or revenue updates and adjustments to be coordinated with account VP for Operations and VP for Client Services
• Supports and Oversees workforce management planning, volume predictions, capacity planning or staffing and shrinkages
• Heading account Monthly Business Reviews to Weekly Business Reviews presentation with Client and Internal Operations VP
• Head day to day staffing and performance targets and initiative
• Manage and support any account Escalations from client and or internal processes