About CARTAGENA Dua
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Viewed 101
Experience
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2021 - 2021
Integria Freelancers Virtual Staffing
Virtual Assistant Appointment Setter
● Cold calling prospective homeowners that are interested in selling their properties using CallTools
● Gather information about the condition of their property
● Scheduling appointments for interested sellers
● Data entry possible homeowners for future listings to Podio -
2018 - 2020
Concentrix Damosa
Voice/Non-Voice (Chat) Technical Support Representative
● Answer incoming phone calls and provide support to customers experiencing technical problems with the product
● Respond to emails and online chat request for technical support
● Provide answers to customers technical inquiries in a courteous, friendly and professional manner -
2017 - 2018
OneRent Property Management
Customer Service Representative
● Handle inbound and outbound calls in setting an appointment for prospects to view a property
● Cater to all inquiries about a property
● Assist tenants and landlords concerns about leased property
● Do multi-tasking (on call and searching, emails, chatting and texting) in communicating with prospects, applicants, tenants and landlords. -
2017 - 2017
Sutherland Global Services
Customer Service Consultant (AT&T BLUE)
● Address customer inquiries regarding the company’s products or services
● Manage all customer issues and resolve all complaints effectively
● Develop and maintain effective relationship with customers