About Tracy Pearl Francis
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Viewed 15
Experience
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2020 - 2022
Concentrix
Customer Support
Assists international customers via email and phone. Resolving customers’ issues and responding to their inquiries. Provide customers with product and service information.
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2015 - 2018
Systems International Telemarketing
Customer Service Representative
– Assists international customers via email and phone. Resolving customers’ issues and responding to their inquiries. Provide customers with product and service information.
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2017 - 2018
Systems International Telemarketing (SITEL)
Resolution Specialist
Respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns.
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2017 - 2017
Systems International Telemarketing (SITEL)
Learning Specialist
Establishes and maintains a high level of customer satisfaction in all general inquiries, billing, and other customer service concerns. Proposes customer solutions for their needs. Ensures team’s excellent quality performance, first call resolution and customer satisfaction.